modalhokiPrivacy Policy

This page describes what data we collect when you use modalhoki and how we keep that information protected. We are committed to transparency about your privacy rights and the practices we undertake to safeguard personal information shared with our platform.

Our privacy practices apply to all modalhoki users across Android app, iOS browser, and web access. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, or request a withdrawal, you provide us with personal and financial information. We handle this data according to applicable data-protection laws and industry best practices.

This policy explains what we collect, how we use it, who may access it, how long we retain it, and what rights you have. If you have questions about our practices, contact our support team anytime.

What Data We Collect on modalhoki

When you register an account on modalhoki, we collect your email address, phone number, full legal name, date of birth, and password. During Know-Your-Customer (KYC) verification, you upload a photo of your government-issued ID (national card, passport, or driver's license) and proof of residence (utility bill or recent bank statement). We store these documents securely for compliance and fraud-prevention purposes.

When you deposit funds, we receive payment information from your chosen provider—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet). We do not directly store card numbers or wallet passwords; payment processors handle those details. We retain records of each transaction (date, amount, payment method) for accounting and dispute resolution.

Account data

Email, phone, name, date of birth, account preferences, login history.

Identity verification

Photo ID, proof of residence, stored for regulatory compliance and fraud prevention.

Transaction records

Deposits, withdrawals, bet history, winnings, all tied to your account and stored indefinitely for record-keeping.

Device and usage data

IP address, device type (Android / iOS / desktop), app version, browser type, session timestamps, and pages visited.

We also collect usage data automatically. When you log into modalhoki, we record your IP address, device type (Android phone, iPhone, tablet, desktop), and app or browser version. We log which games you access, how long you play, and when you place bets or request withdrawals. This data helps us detect fraud, optimize app performance, and understand user behavior.

How We Use Your Data on modalhoki

We use your personal information to operate your account, process your deposits and withdrawals, and verify your identity per Know-Your-Customer regulations. We check your information against sanctions lists and fraud databases to prevent money laundering and other financial crime.

We use your email and phone number to send account notifications—login alerts, bet settlement results, and withdrawal confirmations. You can adjust notification preferences in account settings; disabling them does not affect your ability to play. We use your usage data to improve our platform, fix technical issues, and provide customer support. We analyze bet patterns and gameplay to detect fraud and abuse; accounts exhibiting suspicious behavior may be reviewed or suspended pending investigation.

Third-Party Data Processors

We work with service providers to operate modalhoki. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks) handle your financial transactions. These providers have their own privacy policies; we recommend reviewing them. Cloud hosting providers store our database and backup files outside Indonesia—typically in the Asia-Pacific region but possibly further afield. We use encryption for data in transit and at rest.

1. Payment processors

   Handle deposits and withdrawals; subject to their own privacy and security policies.

2. Cloud infrastructure

   Hosts our servers, databases, and backups; data may be stored outside your jurisdiction.

3. Fraud and compliance vendors

   We use third-party services to screen accounts against sanctions lists and detect fraud patterns.

4. Analytics tools

   We use anonymized analytics to understand platform usage and improve user experience.

How Long We Keep Your Data

We retain active account data for the lifetime of your account and 5–7 years after closure. This retention window allows us to respond to legal inquiries, investigate disputes, and comply with anti-money-laundering regulations. Closed accounts may be reopened during this period if you request account recovery; after expiration, we delete most personal data but may retain anonymized transaction records for historical analysis.

Identity verification documents (ID photos, proof of residence) are stored for the duration of your account plus 5 years post-closure to satisfy regulatory requirements. Transaction records are archived indefinitely for accounting purposes and dispute resolution. You may request deletion of non-essential data anytime; we honor requests except where law requires retention.

Your Rights Regarding Data on modalhoki

You have the right to access, correct, and delete your personal information, subject to legal and regulatory constraints. To request access to your data, contact our support team with your account email and a copy of your ID. We provide a data export within 10 business days. To correct inaccurate information—a misspelled name or wrong phone number—log into your account and update your profile directly, or contact support.

If you wish to delete your account and associated data, request account closure through our support team. We will deactivate your account and begin the data deletion process; however, we retain transaction records and identity documents as required by law for 5–7 years post-closure. We comply with all applicable data-protection regulations, including those in Jakarta, Surabaya, Bandung, and other jurisdictions where our users reside.

Cookies and Tracking Technology

Our modalhoki website and app use cookies and similar tracking technologies to remember login sessions, store user preferences, and track usage for analytics. Cookies are small text files stored on your device; they allow us to recognize you during repeated visits and personalize your experience. Our app stores session tokens locally to keep you logged in; clearing app cache will log you out.

We use first-party cookies only—we do not allow third-party advertisers to place tracking cookies on our site. Analytics cookies collect anonymous data about which games are popular, how long users play, and where they encounter technical issues. You can disable cookies in your browser settings, but doing so may prevent full functionality of modalhoki.

Data Security on modalhoki

We protect your data using industry-standard encryption. All communication between your device and our servers occurs over HTTPS, which encrypts data in transit. Passwords are hashed using bcrypt; we never store plain-text passwords. Identity documents are encrypted at rest and accessible only to authorized compliance staff.

We limit staff access to personal data on a need-to-know basis. Our support team can view your account details to assist you, but cannot access your password or payment information directly. We monitor our systems for unauthorized access and conduct regular security audits. If a data breach occurs, we notify affected users and relevant authorities per applicable law.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our support team. We respond to privacy inquiries within 10 business days. Our multilingual support staff can assist in English or Indonesian.

You may also contact us regarding specific concerns—for instance, if you believe your account has been compromised, or if you wish to object to certain data uses. We take all privacy inquiries seriously and investigate thoroughly.

Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we notify users via email and display a prominent notice on modalhoki. Your continued use of our platform after such notice constitutes acceptance of the updated policy. If you disagree with any policy change, you may request account closure and data deletion per the terms outlined above.

This privacy policy applies to all modalhoki services—Android app, iOS browser access, and web platform. It does not apply to third-party services linked from our site; we recommend reviewing their privacy policies independently. By using modalhoki, you acknowledge that you have read and understood this privacy policy and agree to our data practices as described.