modalhokiTerms of Use

These terms govern your access to modalhoki and all services we provide—account registration, deposits and withdrawals, gaming markets, live betting, and customer support. We operate in jurisdictions where our services are legally permitted; your use of modalhoki confirms that you access our platform only where local law allows. By creating an account, depositing funds, or placing a bet, you accept the obligations outlined here.

Our modalhoki platform handles your personal data—name, contact details, payment information, and account activity—according to strict verification and security protocols. We collect and store this data to comply with anti-money-laundering regulations, prevent fraud, and settle your bets fairly. This document explains your rights, our responsibilities, and the conditions under which we operate.

If you have questions about these terms or how modalhoki handles your account, our multilingual support team—available via live chat, email, and phone—can clarify any point. Our response times are documented in the contact section below.

Account Opening and Verification on modalhoki

To use modalhoki, you must register an account through our website or mobile app. Provide your full name, phone number, email address, and date of birth. We'll send a verification code via email or SMS; confirm it to activate your account. Once activated, you'll access our account dashboard on desktop or mobile—both Android and iOS browsers are supported.

Before you deposit funds or place any bet on modalhoki, you must complete Know-Your-Customer (KYC) verification. This means uploading a clear photograph of your government-issued photo ID—national identity card, passport, or driver's license—and proof of your residential address, such as a recent utility bill or bank statement. Our compliance team reviews these documents within one business day. If any document is unclear, we request a clearer image. Once approved, you'll receive an email notification and gain immediate access to deposit and gaming functions.

Your account password must be strong and unique. We do not share your password with anyone, including our support team. If you forget your password, request a reset link via the login screen; we'll email it to your registered address within minutes. Click the link, create a new password, and re-login. Never share your login credentials or one-time passwords (OTP) with anyone.

Deposits, Withdrawals, and Payment Terms

We accept deposits through multiple payment channels available across Indonesia: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts with mobile banking, local payment, online payment, and e-wallet. All deposits are final and non-refundable once credited to your modalhoki wallet. We do not charge deposit fees; the full amount you transfer is available for betting.

Withdrawals from your modalhoki account proceed through the same payment channels you used to deposit, or an alternative method you register in account settings. Request a withdrawal by navigating to the "Cashout" section, specifying your amount and destination, and confirming via one-time password sent to your phone. Our compliance team then reviews your withdrawal request to verify account history and check for suspicious patterns—a process that typically takes a few hours. Once cleared, your funds transfer to your chosen destination. Bank transfers may take one to two business days depending on the receiving institution's processing schedule; digital wallet transfers often complete within hours. We do not charge withdrawal fees, though your bank or wallet provider may charge their own.

Deposit channels

mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment virtual accounts.

Withdrawal review

Compliance check typically takes a few hours; bank transfers may take 1–2 business days.

No fees

modalhoki charges no deposit or withdrawal fees; your bank or wallet may charge separately.

Your modalhoki wallet balance reflects all deposits, winnings, losses, and withdrawals. Check your balance anytime in the app or on the web. Transaction history is available for the past 12 months and can be exported for your personal records or tax purposes.

Betting, Bonuses, and Bet Settlement

On modalhoki, you place bets on football matches (Liga 1, Piala AFF, Piala Indonesia, Champions League), live-dealer tables, slot games, and esports markets. Each bet is binding once you confirm it; we cannot cancel, refund, or modify a confirmed bet. Your stake is deducted from your wallet immediately.

Bets settle according to the rules published for each market. For football matches, we settle based on official match results announced by the league or competition authority. For live-dealer games, settlement is immediate upon game conclusion. For slots and specialty games, settlement is instant when you hit the spin or draw outcome. If a match is postponed, abandoned, or voided before completion, we refund your stake. In rare technical failure scenarios, modalhoki refunds affected bets within 24 hours.

Promotional offers and bonuses—if available—are subject to specific terms displayed at the time of offer. Any bonus is credited to your account balance and subject to wagering requirements, game restrictions, and expiration dates. We reserve the right to modify or withdraw bonus offers, provided we give reasonable notice to active users in Jakarta, Bandung, Surabaya, and Medan. Misuse of bonuses—such as arbitrage betting or system exploitation—may result in account suspension and forfeiture of the bonus and related winnings.

Prohibited Conduct and Account Suspension

On modalhoki, we prohibit:

• Use of the platform by anyone under the legal age of majority in their jurisdiction.
• Multiple accounts per individual; one account per person is enforced via identity verification.
• Fraud, money laundering, or use of stolen payment methods.
• System manipulation, hacking, or unauthorized automation of betting.
• Abusive behavior toward our support staff or other users.
• Access from jurisdictions where our services are prohibited by local law.

If we detect prohibited conduct, we may suspend your modalhoki account immediately and forfeit your balance. We will not return funds from suspended accounts. You retain the right to appeal suspension through our formal dispute process (see below) within 30 days of notice.

Dispute Resolution and Contact

If you believe a bet settled incorrectly, a withdrawal failed, or our platform malfunctioned, contact our support team. We respond to disputes via live chat (within subject to verification during 09:00–21:00 WIB weekdays), email (within 4 hours), and phone (by next business day off-hours). Provide your account number, the specific bet ID or transaction ID, and a detailed description of the issue.

We investigate disputes by reviewing our transaction logs, RNG audits (for games), and match records (for sports). Most disputes are resolved within 48 hours. If you disagree with our resolution, you may appeal in writing to our compliance department within 14 days, providing additional evidence. A senior reviewer will evaluate your appeal within 7 business days and provide a final decision.

Jurisdiction and Applicable Law

modalhoki operates in compliance with applicable laws in supported jurisdictions. We do not offer our services to residents of jurisdictions where online gaming is prohibited or heavily restricted. By accessing modalhoki, you confirm that you reside in a jurisdiction where our services are legal and that you understand your local laws regarding online gaming and wagering.

These terms and your use of modalhoki are governed by the laws of the jurisdiction in which we operate. Any legal dispute arising from your use of modalhoki shall be resolved through the dispute resolution process described above, or through binding arbitration if both parties agree, rather than in court.

Data Protection and Privacy

We collect and process your personal data—name, contact details, identity documents, payment information, betting history, and IP address—to provide modalhoki services, comply with regulatory requirements, and prevent fraud. Your data is encrypted in transit and at rest. We do not sell your data to third parties. We share your data only with payment processors, identity-verification vendors, and government authorities when legally required.

You have the right to access, correct, or delete your personal data by contacting our support team. Deletion requests are processed within 30 days, except where we are legally required to retain records for anti-money-laundering or tax compliance purposes.

Limitation of Liability

modalhoki operates on an "as-is" basis. We make no warranties regarding the platform's uninterrupted availability, error-free operation, or fitness for any particular purpose. To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of modalhoki or inability to use it. Our total liability to you is limited to the amount of your most recent deposit or withdrawal, whichever is greater.

Changes to These Terms

We may update these terms at any time. If we make material changes, we'll notify you via email or in-app notification at least 14 days before they take effect. Continuing to use modalhoki after the notice period constitutes acceptance of the updated terms. Your rights under modalhoki—fair settlement, payment security, data protection, and dispute resolution—remain constant across all versions of these terms.

Summary

These terms ensure modalhoki operates fairly, securely, and transparently. We require identity verification to protect you and our platform. Deposits and withdrawals are processed quickly through trusted local payment channels. Bets settle instantly based on transparent rules. Disputes are handled fairly by our compliance team within clear timelines. Your data is protected by encryption and legal safeguards.

If you have questions about these terms or any aspect of modalhoki's operations, our support team is available in English and Indonesian. Contact us via live chat, email, or phone—response times are published in the contact section above. Services on modalhoki are available only where local law permits. By using modalhoki, you affirm your compliance with your jurisdiction's laws and accept full responsibility for your gaming activity.